Privacy Policy

My Ohm Wellness, DBA The Dr. Chelsea

thedrchelsea.com

Effective Date: June 5, 2025

1. Introduction

Welcome to The Dr. Chelsea, operated by My Ohm Wellness ("we," "us," or "our"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, thedrchelsea.com (the "Site"), or engage with our services.

Please read this policy carefully. If you do not agree with its terms, please discontinue use of our Site.

2. Company Information

My Ohm Wellness, DBA The Dr. Chelsea

110 Colosseum Crossing, Suite 220

Hampton, VA 23666

Email: [email protected]

Website: thedrchelsea.com

3. Information We Collect

We may collect the following categories of information:

3.1 Personal Information You Provide

Name and contact details (email address, phone number, mailing address)

Health and wellness information you voluntarily share in connection with our services

Payment and billing information (processed through secure third-party payment processors)

Account credentials if you create an account on our Site

Communications you send us, including inquiries, feedback, and support requests

3.2 Information Collected Automatically

When you visit our Site, we may automatically collect:

IP address and device identifiers

Browser type and operating system

Pages visited, time spent on pages, and referring URLs

Cookies and similar tracking technologies (see Section 7)

3.3 Information from Third Parties

We may receive information about you from third-party platforms, including social media networks, analytics providers, and marketing partners, consistent with their privacy policies.

4. How We Use Your Information

We use the information we collect to:

Provide, operate, and improve our services and website

Respond to your inquiries and fulfill service requests

Process transactions and send related information, including purchase confirmations and receipts

Send administrative information, such as updates to our terms, conditions, and policies

Send marketing communications, including newsletters and promotional offers (with your consent where required)

Personalize your experience on our Site

Monitor and analyze usage patterns to enhance user experience

Comply with legal obligations and enforce our agreements

Protect the rights, property, and safety of our company, our users, and others

5. Legal Basis for Processing (Where Applicable)

Depending on your location, we may process your personal information based on one or more of the following legal grounds:

Performance of a contract: to provide services you have requested

Legitimate interests: to operate and improve our business, provided your rights do not override such interests

Consent: where you have given us clear consent to process your information for a specific purpose

Legal obligation: to comply with applicable laws and regulations

6. Sharing Your Information

We do not sell your personal information. We may share your information in the following circumstances:

6.1 Service Providers

We may share your data with trusted third-party vendors who assist us in operating our Site and delivering our services, including payment processors, email marketing platforms, scheduling software, website hosting providers, and analytics services. These vendors are contractually obligated to protect your information and use it only for the purposes we specify.

6.2 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or prominent notice on our Site if such a transfer occurs.

6.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests from public authorities (e.g., a subpoena or court order).

6.4 Protection of Rights

We may disclose information where we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, potential threats to the safety of any person, or violations of our Terms of Service.

7. Cookies and Tracking Technologies

Our Site uses cookies and similar tracking technologies to enhance functionality and analyze usage. Cookies are small data files stored on your device.

Types of Cookies We Use

Essential Cookies: Necessary for the Site to function properly

Analytics Cookies: Help us understand how visitors interact with our Site (e.g., Google Analytics)

Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness

You may control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our Site. To opt out of Google Analytics tracking, visit: https://tools.google.com/dlpage/gaoptout

8. Health and Wellness Information

As a wellness practice, we may collect sensitive health-related information you voluntarily provide. We treat this information with the highest level of care and confidentiality. We do not share your health information with third parties except as necessary to provide our services or as required by law.

Please be advised that communications made through our website, email, or online forms are not encrypted medical-grade communications and should not be used to transmit highly sensitive medical records. For sensitive health matters, please contact us directly.

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When your information is no longer needed, we will securely delete or anonymize it.

10. Data Security

We implement appropriate administrative, technical, and physical security measures to protect your personal information against unauthorized access, loss, misuse, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

11. Your Rights and Choices

Depending on your location, you may have the following rights with respect to your personal information:

Access: Request a copy of the personal information we hold about you

Correction: Request that we correct inaccurate or incomplete information

Deletion: Request that we delete your personal information, subject to certain legal exceptions

Opt-Out: Opt out of marketing communications at any time by clicking "unsubscribe" in any email or contacting us directly

Portability: Request that we transfer your data to another organization in a structured, machine-readable format

Restriction: Request that we restrict processing of your personal information under certain circumstances

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within a reasonable timeframe.

12. Virginia Consumer Data Protection Act (VCDPA)

As a Virginia-based business, we comply with the Virginia Consumer Data Protection Act. Virginia residents have the right to:

Know what personal data we collect, use, and share

Correct inaccuracies in their personal data

Delete personal data provided by or obtained about them

Obtain a copy of personal data in a portable format

Opt out of the sale of personal data, targeted advertising, or profiling

To submit a privacy request under the VCDPA, please contact us at [email protected]. You may also appeal our decision by contacting us using the same email address.

13. Children's Privacy

Our Site and services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately at [email protected] so that we may delete it.

14. Third-Party Links

Our Site may contain links to third-party websites, applications, or services. This Privacy Policy does not apply to those third-party sites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.

15. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. When we do, we will revise the "Effective Date" at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Continued use of our Site after any changes constitutes your acceptance of the updated policy.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

My Ohm Wellness, DBA The Dr. Chelsea

110 Colosseum Crossing, Suite 220

Hampton, VA 23666

Email: [email protected]

Website: thedrchelsea.com